Terms and Conditions

Deliveries and Shipping

For Australian orders, Postage, Insurance and handling is calculated by our site and each item will be delivered by Australia Post Registered Mail (signed for and Insured) within Australia, and similarly, Internationally we use a combination of International signed for, Air Mail Insured and EMS Express Courier Insured. Our site will calculate, in checkout, the prices for shipping that apply to other countries. Some countries have tax that may have to be paid by the person living in that country.

Australian deliveries - $10 AUD
International deliveries - $20 - $55 AUD

Payment

Your payment can be made by Visacard, Mastercard, Amercian Express or Diners Club card; together with a combination of LayBuy and term payment offerings. Your order will be processed as soon as the payment is cleared.

Exchanges or Refunds

Each item sent is secured with plastic mail satchels. Upon receipt of your goods, if  you find that they are faulty or incorrect, please contact us immediately and return them in the condition you got them in within 7 days and an exchange will be offered subject to availability, or a refund as per initial purchase. 

Privacy Policy

Information Collection

Dennie Fickling Opals collects information through our Web site at several points. We collect the following information about primary visitors: Full Name, Address, Phone Number, Email Address and Product Orders. We verify the accuracy of this information by email verification.

We collect this information through the use of the registration form and shopping cart software. The information is collected voluntarily. To receive our products and services, your personal details are mandatory so that we can contact customers and mail products to our customers.

We do employ cookies. A cookie is a small text file that our Web server places on a user's computer hard drive to be a unique identifier. Cookies enable Dennie Fickling Opals  to track usage patterns and deliver customized content to users. Our cookies do not have an expiration date. Our cookies do collect personally identifiable information. This is so your orders can be tracked upon revisiting the website.

Information Usage

The information collected by Dennie Fickling Opals will be used for mailing and contact purposes only.

Registered users may receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

The information we collect will be used to create customer profiles based on browsing or purchasing history. We will not supplement information collected at our Web site with data from other sources.

We may share data with the following third parties: our merchant credit card provider(s) for processing payments. These third parties will use the information as follows: for the processing of orders finalised using a credit card.

We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours.

Access to Information

Dennie Fickling Opals maintains the accuracy of the information listed in the databases. Users may access their own personal information and contact us about inaccuracies they may find by emailing us from the details on the 'Contact' page. Users may delete their information from our database by emailing us as well.

Problem Resolution

If problems arise, users may contact Dennie Fickling Opals by email or phone as shown on the 'Contact' page. We are committed to resolving disputes within 24 hours.

Data Storage and Security

Dennie Fickling Opals  protects user information with the following security measures: our secure servers run with secure firewalls and other technology and procedures used to protect your privacy.

Why buy from us?

  • We have over 28 years industry experience
  • We have a constant supply of cut stones in stock
  • We have a large variety and range of stock
  • Money back guarantee